FAQ

We offer group rates for groups of 5-9 people and for groups of 10 or more people. When registering as a group you will need one person to register everyone and make one payment. If you need to pay individually you can, but in order for the system to trigger the group rate, you should register everyone at the same time.  During the Registration process, on the PROFILE page, under MARKETING CODE, enter the GROUP DISCOUNT CODE.  Group5 is for 5 to 9 people from the same company. Group10 is for 10 or more people from the same company. 


It is possible to add another person to your group. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

Our Federal Tax ID is 26-2086718. We are Emerald Expositions, LLC doing business as HOW Design Live.

Certainly! Please send us an email at how@experient-inc.com and we can send you a W-9.

Only one promo code can be used. If multiple codes are entered, the system will only give the highest discount (from one code).

If you need to transfer your registration to someone else that is fine. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time and let them know. They will be able to change the registration to the new person’s name. The new person should bring the confirmation letter also.

Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending HOW Design Live as convenient as possible for all attendees. During the registration process, there is a question about it on the Profile Page. If you have additional questions, contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com.

We do not permit multiple designers to share a single registration. However, our 2-Day Ticket will allow different designers to attend on different days. And by using the group option for 5 or more people attending, you will receive a group discount.

Discount/promo codes for this purpose will be not be distributed. When you begin the registration process, on the PROFILE PAGE for “Please select your work environment”, pick the applicable choice (Non-Profit, Educator, Military etc.). Non-Profits/Educators/Military Personnel get 25% off. The appropriate pricing for your registration will be indicated on the PAYMENT PAGE. 
After you submit your payment, you will be prompted to upload the appropriate documentation for your requested discount. If there are any questions, you will receive an email requesting more information. 
We offer 2 student discount options: The All Access Pass: Student Edition ($495) and the Full Conference Pass: Student Edition ($295). You can compare these 2 options here. You must be enrolled in either 12 hours (undergraduate status) or 9 hours (graduate status). 

During the registration process, on the PROFILE page, choose your WORK ENVIRONMENT as STUDENT. When you get to the PAYMENT page, you will be prompted to upload (2) of the following documents: a copy of your current student photo ID, a copy of your Fall 2018 or Spring 2019 class schedule, or proof of payment for Fall 2018 or Spring 2019 classes. Once received, your documentation will be reviewed, and you will be notified with notice of approval, denial or Needs More Information. If you have any questions about this or run into issues, please email barbara.klus@howdesignlive.com for assistance. 

  • Badges must be visible at all times at special events, conference sessions, and on the show floor.
  • Lost or forgotten badges will be charged a $35 replacement fee.
  • Badge IDs are nontransferable.
  • Photographs are permitted of exhibits only with permission from the exhibitor.
  • Personal recording or videotaping during any Conference session is not allowed.
  • No refunds will be issued on-site. If you wish to request a refund, please contact show management after the show.
  • The contact information that you provide through your registration will be stored in the barcode on your badge and will be shared with each exhibitor that you allow to scan your badge.
  • HOW Design Live reserves the right to use photos/videos taken of you at the event for marketing purposes.
  • Children under the age of 16, including infants, are not permitted in any conference for more information.

If you must cancel for any reason, please notify us via email at HOW@experient-inc.com by Friday, March 8, 2019. Your registration fee will be refunded less a $250 per person processing fee. No refunds will be made after this date for any reason. Substitutions may be made by email until Wednesday, April 24, 2019. After this date, all substitutions must be made on-site at HOW Design Live.

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