2020 FAQs

POSTPONEMENT FAQs

HOW Design Live (originally scheduled for May 4-7 in Boston) has been postponed to October 26-29 at the recently renovated Marriott Marquis in Atlanta, Georgia. We know you might have some questions about the logistics that come with a date and location change, so we've added a list of FAQs below.  

HOW Design’s top priority is the health and safety of our attendees, exhibitors and staff. As we begin to prepare for the October 26-29, 2020 event, taking place at the Marriott Marquis, Atlanta, GA, we want to assure you that we are following all guidelines set forth by the CDC, WHO, as well as state and local officials. We are actively working with Marriott International and have formed a task force to address a new onsite preparedness plan. Here are some of the things we are looking to implement in October:

  • Enhanced cleaning measures: Marriott International has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. Additionally, we are committed to meeting and exceeding all cleaning protocol as outlined by the facilities and industry associations—as a result, we will be working with the Marriott facility to ensure daily, heightened cleaning and sanitizing regimen of all public spaces, exhibit halls, meeting rooms and registration areas.
  • We will work with our facility partners to implement the GBAC STARTM venue accreditation program and/or other applicable cleaning, disinfection and infectious disease prevention.Through our exclusive cleaning provider, exhibitors will have access to enhanced cleaning and disinfection regimens for exhibits. Trash will also be removed from all conference spaces with greater frequency.
  • We will create and install highly visible signage related to health and safety protocols that will be strategically placed throughout each facility to reinforce safety precautions 
  • Social distancing protocol: The CDC and WHO warn about direct, person-to-person contact as the primary way COVID-19 is spread. To help alleviate the risk of transmission in this way, Marriott International will be using signage in its lobbies to remind guests to maintain social distancing protocols, in addition to other protocols, to aid in reducing crowding.
  • Additional sanitation stations: Marriott International is installing more hand sanitizing stations across all of their properties.
  • All exhibitors, attendees, sponsors, speakers and partners will receive an event welcome packet before they arrive onsite which will outline all the health and safety guidelines and protocol being implemented at the event.
  • Attendees, exhibitors, speakers, sponsors and partners will be required to wear face masks at all times and maintain appropriate social distance. Masks will be available at registration upon request. We will work with each facility to develop cohesive social-density safety guidelines, which will include: working with facilities and event staff to help lead our attendee flow-management process; increasing stanchions to manage and minimize lines - creating larger waiting areas; providing floor graphic indicators to remind and promote proper social distancing guideline; and initiating a no-contact policy (e.g. avoid shaking hands, allocated dedicated space for exhibitors and attendees to interact safely) 
  • Our Response Team will have regular check-ins with state and local public health officials and other area agencies for daily updates and additional guidance at the event.
  • Daily announcements will be made throughout the event space at the Marriott Marquis regarding health, safety, physical distancing and cleaning information and updates
  • Online, advanced registration practices will be encouraged. We will introduce new credential options, including digital badges, remote badge printing and badge print on-demand from your smart device upon entry to the venue. These initiatives will reduce contact and eliminate waiting in line for credentials. 
  • Our registration teams will reconfigure onsite registration areas to allow for physical distancing and implementation of queue lines where six-foot distancing can be safely enforced.
  • We will add transparent barriers to registration counters for enhanced safety and to support physical distancing measures 
  • We will have onsite concierge desks to provide customer service support.
  • We will encourage open booth design focused on limiting groups congregating and allow for open entry and exit points
  • Our team will work with the Marriott Marquis to ensure physical distancing protocols within the exhibit hall, and we will confirm and communicate general service contractor and freight management health, safety and cleaning protocols with exhibitors. 
  • Food & Beverage Safety: Seating areas will be properly distanced. Concessions will offer only pre-wrapped, “grab-and-go” food options. Self-serve, buffet-style food service will be replaced with boxed or wrapped individual meals served by trained catering staff. The food safety options will be published both pre-show and onsite via the caterer. 
  • Emergency Protocol: We will work with the facility and onsite medical teams on an emergency response protocol, establish isolation areas and open line of communication with the local health department. Event staff will conduct pre-event site inspections to ensure facility is in compliance with all established protocols. Medical personnel will be onsite to provide medical assistance to anyone not feeling well.

    We understand and appreciate the impact COVID-19 is having on our business-to-business customers and are committed to supporting our customers’ businesses, both large and small. As with most things during this crisis, this is a fluid situation, and we will provide further updates as they become available from the CDC, WHO, state and local officials.
  • No! Your existing registration is unchanged and valid for HOW Design Live 2020, taking place October 26-29, 2020 at the Marriott Marquis in Atlanta, GA

    We very much hope you will still be able to join us, but we understand that conflicts may arise with the new dates. If you are no longer able to attend due to a date conflict, you have three options: 
    1. To transfer your conference pass to another team member, contact Registration Customer Service: HOW@experient-inc.com
    2. To credit your registration dollars to HOW Design Live 2021, scheduled for Chicago in May 2021, contact Ami Gilchrist at Ami.Gilchrist@EmeraldX.com
    3. The last day to request a 100% refund was May 4, 2020. All refund requests submitted after May 4, 2020 will incur a $250 per person processing fee. To request a refund, please contact Registration Customer Service: 
      By email: HOW@experient-inc.com
      By phone: 800-465-5514 (International Registrants contact: +1 847-996-5814)
    4. *If for any reason HOW Design Live cannot take place in October, you’ll be able to defer your registration to 2021, or you’ll be eligible for a full refund. 

    No. To transfer conference pass(es), registrants unable to attend may send a substitute from the same company by having him or her bring the registrant's confirmation letter to HOW Design Live to receive a badge for admission. Or, you can contact Registration Customer Service (see contact details above) and request the change prior to the event.

    Yes. May 4, 2020, was the deadline to receive a 100% refund. After May 4, if you must cancel for any reason, please notify us via email at HOW@experient-inc.com by Sunday, August 30, 2020. Your registration fee will be refunded less a $250 per person processing fee. No refunds will be made after this date for any reason. Substitutions may be made by email until Friday, October 23, 2020. After this date, all substitutions must be made on-site at HOW Design Live. 

    We anticipate that most of our existing speakers will still be able to participate. We are currently in the process of confirming each speaker and will replace any who are unable to participate with equally high-quality speakers.

    Many airlines are offering waived change fees at this time. We would recommend changing your flights to align with the new show dates as soon as possible.

    Housing is now open for HOW Design Live in Atlanta. Due to the postponement of HOW Design Live, all Boston hotel reservations originally booked through EventSphere are no longer valid and have been cancelled. Reservations will not transfer to October 26-29 in Atlanta, and individuals are required to make a new reservation in the official block. If you booked a hotel reservation outside of our block, you will need to cancel or transfer your reservation on your own. We would ask that you transfer your booking to the event hotel.

    FAQs

    We offer group rates for groups of 5-9 people and for groups of 10 or more people. When registering as a group you will need one person to register everyone and make one payment. If you need to pay individually you can, but in order for the system to trigger the group rate, you should register everyone at the same time.  Contact barbara.klus@howdesignlive.com with questions.  

    *The GROUP DISCOUNT CODE can be used for the Big Ticket pass option only. 

    It is possible to add another person to your group. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

    Our Federal Tax ID is 26-2086718. We are Emerald Expositions, LLC doing business as HOW Design Live.

    Certainly! Please send us an email at how@experient-inc.com and we can send you a W-9.

    Only one promo code can be used. If multiple codes are entered, the system will only give the highest discount (from one code).

    If you need to transfer your registration to someone else that is fine. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time and let them know. They will be able to change the registration to the new person’s name. The new person should bring the confirmation letter also.

    Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending HOW Design Live as convenient as possible for all attendees. During the registration process, there is a question about it on the Profile Page. If you have additional questions, contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com.

    We do not permit multiple designers to share a single registration. However, our 1-Day or 2-Day registration options will allow different designers to attend on different days. And by using the group option for 5 or more people attending, you will receive a group discount on the Big Ticket.

    Discount/promo codes for this purpose will be not be distributed. When you begin the registration process, on the PROFILE PAGE for “Please select your work environment”, pick the applicable choice (Non-Profit, Educator, Military etc.). Non-Profits/Educators/Military Personnel get 20% off. The appropriate pricing for your registration will be indicated on the PAYMENT PAGE. 
    After you submit your payment, you will be prompted to upload the appropriate documentation for your requested discount. If there are any questions, you will receive an email requesting more information. 
    *Please note that the 20% discount for Non-Profit, Educator or Military is for the BIG TICKET only.
    We offer a Student Rate Big Ticket Conference Pass ($295). You must be enrolled in 12 hours (undergraduate status). 

    During the registration process, on the PROFILE page, choose your WORK ENVIRONMENT as STUDENT. When you get to the PAYMENT page, you will be prompted to upload (2) of the following documents: a copy of your current student photo ID, a copy of your Fall 2020 or Winter 2020 class schedule, or proof of payment for Fall 2020 or Winter 2020 classes. Once received, your documentation will be reviewed, and you will be notified with notice of approval, denial or Needs More Information. If you have any questions about this or run into issues, please email barbara.klus@howdesignlive.com for assistance. 

    • Badges must be visible at all times at special events, conference sessions, and on the show floor.
    • Lost or forgotten badges will be charged a $35 replacement fee.
    • Badge IDs are nontransferable.
    • Photographs are permitted of exhibits only with permission from the exhibitor.
    • Personal recording or videotaping during any Conference session is not allowed.
    • No refunds will be issued on-site. If you wish to request a refund, please contact show management after the show.
    • The contact information that you provide through your registration will be stored in the barcode on your badge and will be shared with each exhibitor that you allow to scan your badge.
    • HOW Design Live reserves the right to use photos/videos taken of you at the event for marketing purposes.
    • Children under the age of 16, including infants, are not permitted in sessions or in the Exhibit Hall.

    The last day to request a 100% refund was May 4. After May 4, your options are;

    1. To transfer your conference pass to another team member, contact Registration Customer Service: HOW@experient-inc.com
    2. To credit your registration dollars to HOW Design Live 2021, scheduled for Chicago in May 2021, contact Ami Gilchrist at Ami.Gilchrist@EmeraldX.comThe deadline for credit requests is May 4, 2020
    3. To request a refund, contact Registration Customer Service:
      By email: HOW@experient-inc.com 
      By phone: 800-465-5514 (International Registrants contact: +1 847-996-5814)
    After May 4, if you must cancel for any reason, please notify us via email at HOW@experient-inc.com by Sunday, August 30, 2020. Your registration fee will be refunded less a $250 per person processing fee. No refunds will be made after this date for any reason. Substitutions may be made by email until Friday, October 23, 2020. After this date, all substitutions must be made on-site at HOW Design Live.

    The Workshops are a pre-conference add-on option. They are not included with the Big Ticket, 1-Day or 2-Day Passes. The cost per Workshop is $95.

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