FAQ

It is possible to add another person to your group. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

Our Federal Tax ID is 26-2086718. We are Emerald Expositions, LLC doing business as HOW Design Live.

Certainly! Please send us an email at how@experient-inc.com and we can send you a W-9.

Only one promo code can be used. If multiple codes are entered, the system will only give the highest discount (from one code).

If you need to transfer your registration to someone else that is fine. Please contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time and let them know. They will be able to change the registration to the new person’s name. The new person should bring the confirmation letter also.

Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending HOW Design Live as convenient as possible for all attendees. During the registration process, there is a question about it on the Profile Page. If you have additional questions, contact Customer Service at 800-465-5514 for domestic calls, 847-996-5814 for international calls between the hours of 9:00 am—6:00 pm Eastern Standard Time or how@experient-inc.com.

Group Registrations—Have a group of at least 5? You can get a discount on your Big Ticket Registrations. For more information on group registrations please contact barbara.klus@howdesignlive.com.

*Please be aware that seating is limited by the size of the rooms and you are not guaranteed a seat in any session or keynote. Signing up for the sessions that interest you help us to make sure that the popular sessions are held in the larger rooms to accommodate the most attendees.

We do not permit multiple designers to share a single registration. However, our 2-Day Ticket will allow different designers to attend on different days. And by using the group option for 5 or more people attending, you will receive a group discount.

  • Badges must be visible at all times at special events, conference sessions, and on the show floor.
  • Lost or forgotten badges will be charged a $35 replacement fee.
  • Badge IDs are nontransferable.
  • Photographs are permitted of exhibits only with permission from the exhibitor.
  • Personal recording or videotaping during any Conference session is not allowed.
  • No refunds will be issued on-site. If you wish to request a refund, please contact show management after the show.
  • The contact information that you provide through your registration will be stored in the barcode on your badge and will be shared with each exhibitor that you allow to scan your badge.
  • HOW Design Live reserves the right to use photos/videos taken of you at the event for marketing purposes.
  • Children under the age of 16, including infants, are not permitted in any conference for more information.
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